Fluxion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or work with us as a client.
Information We Collect
We may collect the following types of information:
- Contact information — your name, email address, phone number, and restaurant details you provide when filling out a form, booking a consultation, or signing a service agreement.
- Usage data — pages visited, time on site, referring URLs, and device/browser information collected automatically through analytics tools.
- Communication records — messages and inquiries you send via our website forms, email, or SMS.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule consultations.
- Deliver and manage the services described in your signed agreement.
- Send service updates, invoices, and account-related communications.
- Send marketing messages, only if you have opted in.
- Improve our website and service quality.
SMS Communications
By providing your phone number and opting in, you consent to receive SMS text messages from Fluxion. We may send the following types of messages:
- Appointment confirmations and reminders.
- Service agreements and onboarding documents.
- Form completion links.
- Payment links and invoices.
- Service updates and account notifications.
- Marketing messages about special offers, discounts, and service updates (only if you have separately opted in).
Message frequency varies based on your account activity and service phase.
Msg & data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message from us. After you send STOP, we will send you an SMS message to confirm that you have been unsubscribed. For help, reply HELP or contact us at hello@fluxionagency.com.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Sharing
We do not sell your personal information. We may share your data only with:
- Service providers who help us operate our business (scheduling, payment processing, CRM tools). These providers are contractually required to protect your data.
- Analytics tools such as Google Analytics, used to understand website usage.
- Law enforcement or government bodies, only when required by law.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After a client relationship ends, we may retain certain records as required by law or for legitimate business purposes, for up to three (3) years.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data, subject to any legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at the address below.
Contact
If you have questions about this Privacy Policy, reach out to us: